WORKING WITH CUSTOMERS WITH DISABILITIES
Pick a Disability -- Objectives
Tasks Performed by a Workplace PA
Serving Customers with Disabilities
History of the Disability Rights Movement
Why Should One-stops Serve Customers with Disabilities?
One-stop Staff Should Use
People First Language
Common Sense Approaches
to
Working with Customers with
Disabilities
Accommodating Customers’ Needs
Relating to Customers with Disabilities
Values and
Customer-
Driven Services
Tips For
Interviewing
Customers
Tips For
Interviewing
Customers
You may encounter in your organization any or all hidden disabilities
Basic
Etiquette: People With Cognitive Disabilities
People with Cognitive Disabilities
Hidden Disabilities:
Learning Disabilities
Learning disabilities
can be a result of:
Learning disabilities may occur in the following areas:
Learning Disabilities: Characteristics
Guidelines For Working With Individuals With Learning Disabilities
Basic Etiquette
Do
not assume:
Working with Persons who are Blind or Vision Impaired
Other Common Courtesies when Encountering Someone with a Visual Impairment
Tips for
Communicating
with Deaf People
"More than 22 Million Deaf..."
"Provide company literature for the..."
"Inform your receptionist or secretary..."
"Avoid unnecessary pacing and speaking"
"Consider the deaf person’s sensitivity..."
"Use signaling devices if a..."
"Communicate information directly to deaf..."